Privacy Policy

This Privacy Policy explains how Moqup collects, uses, discloses, stores, and protects personal information when you use our website, app, and related services.

It is intended for a Canada-based business and is written to align with Canadian privacy expectations, including PIPEDA, applicable provincial privacy laws, consent, access, correction, and accountability.

We may collect the following categories of information:

• account details such as your name, email address, login identifiers, and profile data;
• billing and transaction information processed when you purchase a plan;
• content you submit, including website URLs, brand assets, prompts, uploads, and drafts;
• support messages and other communications you send to us;
• device, browser, IP address, cookie, and analytics data; and
• usage information such as feature interactions, session activity, and error logs.

We use information to:

• provide, maintain, and secure the Service;
• authenticate users and manage accounts;
• process payments and subscriptions;
• generate, analyze, and improve content and workflows;
• respond to support requests and service notices;
• measure usage and improve performance; and
• comply with legal obligations and enforce our Terms.

We work with service providers that help us run the product, including providers for:

• authentication and hosting, including Google/Firebase services;
• payments and billing, including Stripe;
• email delivery, including transactional and support email;
• analytics, including Google Analytics if you consent; and
• AI generation and analysis, including third-party AI model providers.

These providers may process information on our behalf and under their own terms and privacy practices where applicable.

To generate or analyze content, we may send prompts, uploaded materials, and related context to third-party AI providers. That may include website text, brand inputs, and other data you choose to submit.

Use of those services is necessary to provide the AI features you request. The relevant provider may store or process data according to its own terms and settings.

We use essential cookies and local storage to keep the site working, remember your session, and store preferences such as cookie consent and onboarding state.

If you accept optional cookies, we also use analytics tools to understand how people use the Service and to improve it. You can decline non-essential cookies through the banner on the site.

We may disclose information:

• to service providers that help us operate the business;
• to payment, identity, email, hosting, analytics, and AI vendors;
• if required by law, court order, or lawful request;
• to protect our users, rights, or security;
• in connection with a merger, acquisition, or similar transaction; or
• with your direction or consent.

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, to provide the Service, to meet legal obligations, to resolve disputes, and to enforce our agreements.

Retention periods may vary depending on the data type, account status, billing needs, and legal requirements.

Subject to legal limits, you may:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent where we rely on consent, subject to legal and contractual limits;
• unsubscribe from marketing emails using the link in the message; and
• disable or clear optional cookies through your browser settings or our cookie banner.

If you are in Quebec, or another province with additional privacy rights, you may have additional rights under applicable law.

We may send service, billing, security, and account emails that are necessary to provide the Service.

If we send promotional email or newsletters, we will do so only in accordance with applicable Canadian anti-spam rules and will provide a way to unsubscribe where required.

If you have questions, requests, or complaints about privacy, contact us at:

• Email: support@moqup.app

You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable regulator if you believe your privacy rights have been violated.