Terms of Service

You may use the Service only if you:

• are at least the age of majority in your province, territory, or country; and
• are not prohibited from using the Service under applicable law.

If you create an account for a business or team, you represent that you are authorized to bind that business or team to these Terms.

You agree to provide accurate information and keep it up to date.

You are responsible for keeping your login credentials secure and for all activity that happens under your account.

Tell us right away if you think your account has been compromised.

Moqup helps users analyze websites and create marketing content, including AI-assisted drafts, brand assets, and scheduling workflows.

Some features may require a paid subscription or credits. Prices, plan limits, billing frequency, and included features are shown at the time you purchase.

Unless a separate order form says otherwise, subscriptions renew automatically until canceled. You authorize us and our payment processor to charge your selected payment method for recurring fees, taxes, and any applicable add-ons.

Fees are non-refundable except where required by applicable law or where we expressly say otherwise in writing.

Once paid credits or subscription allowances have been used to successfully generate media, we do not offer discretionary refunds for the associated purchase or billing period, except where required by applicable law. Free demo previews do not count as paid usage for this policy.

You can cancel future renewal through the account controls or by contacting support. A cancellation generally takes effect at the end of the current paid period unless the checkout or applicable law says otherwise. Promotional pricing applies only for the period stated at checkout and does not change the price of later renewals.

You keep ownership of the content you submit to the Service, including prompts, brand assets, website URLs, uploaded files, and other materials you provide ("Customer Content").

You grant Moqup a limited, worldwide, non-exclusive license to host, process, copy, transmit, display, and otherwise use Customer Content only as needed to provide, maintain, secure, and improve the Service, to comply with law, and to enforce these Terms.

You promise that you have all rights needed to provide Customer Content to us and to let us process it under these Terms.

The Service may generate text, images, or other creative outputs in response to your inputs ("AI Output"). AI Output is provided to help you create faster. It is not a clearance service, legal review, or substitute for human judgment.

Before you publish, distribute, sublicense, or otherwise use AI Output, you are responsible for independently reviewing it and clearing any rights or obligations that apply, including copyright, trademark, moral rights, privacy, publicity, music, talent, disclosure, advertising, and consumer-protection rules.

This is especially important if AI Output could resemble a real person, a protected brand, a copyrighted work, or a regulated claim. If you need a release, license, consent, or substantiation, you must obtain it before use.

Moqup does not promise that AI Output is original, non-infringing, eligible for copyright registration, or fit for a specific purpose.

We use third-party providers to host parts of the Service, process authentication, bill subscriptions, deliver email, store data, and generate or analyze content. Those providers may include cloud, identity, payment, email, analytics, and AI vendors.

Their own terms and privacy practices may apply to the information you submit through the Service. We are not responsible for their independent acts or omissions except where the law says otherwise.

If you accept optional cookies, the Service may use Meta Business Tools, including the Meta Pixel and automatic advanced matching, for advertising measurement and conversion attribution. Details about the information involved and your choices are described in our Privacy Policy.

If we pass through any indemnity, copyright shield, or similar protection from a third party AI provider, that protection applies only on the same terms we receive it and only to the extent the provider actually offers it.

You agree not to use the Service to:

• break any law or regulation;
• infringe intellectual-property, privacy, or publicity rights;
• upload malware, exploit the Service, or interfere with security;
• attempt to reverse engineer or access systems without permission;
• generate harmful, deceptive, or unlawful content; or
• misrepresent the origin of AI Output or your relationship with Moqup.

For copyright complaints, contact support with the work, the material at issue, your contact details, and the information reasonably needed to evaluate the claim. We may remove or restrict material, investigate, and terminate repeat infringers where required by applicable law.

If you connect Instagram, TikTok, X, Pinterest, or another social account, you authorize Moqup to use the permissions you approve to provide the connected feature, including creating and scheduling posts you ask us to publish.

You may disconnect an account at any time. Disconnecting stops future publishing from Moqup, but it may not undo content already published on the third-party platform. You are responsible for complying with that platform's terms, developer policies, content rules, rate limits, and disclosure requirements.

Third-party platforms can change, revoke, restrict, delay, or reject access. Moqup does not guarantee that a scheduled post will be accepted, published on time, or remain available on a third-party platform.

If you use Moqup for a client, employer, or other downstream recipient, you are the party responsible for deciding what ships and for obtaining any consent your contract or applicable law requires.

You may not make promises to a downstream client that exceed the rights and protections we actually give you under these Terms or any separate enterprise agreement.

Our collection, use, disclosure, and retention of personal information is described in our Privacy Policy, which forms part of these Terms.

Service emails, transactional messages, and billing notices may be sent as needed to run the account. If we send marketing emails, we will do so only as permitted by applicable Canadian law, including CASL and Canada's anti-spam rules, and we will provide a way to unsubscribe where required.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that AI Output will meet your specific goals.

Nothing in these Terms limits rights that cannot be excluded under applicable Canadian consumer protection law.

To the maximum extent permitted by law, Moqup is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost data.

Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service during the twelve months before the claim arose or CAD $100, unless a separate written agreement says otherwise or the law requires more.

These Terms are governed by the laws of Canada and the laws of the province or territory where Moqup is organized or headquartered, without regard to conflict-of-law rules.

If a dispute cannot be resolved informally, the parties agree to the exclusive venue and jurisdiction required by the applicable governing law, unless a separate written agreement says otherwise.

If you have questions about these Terms, contact us at:

• Email: support@moqup.app